Free shipping is for order above £30 (UK only). Below that amount, the standard delivery is £3.99 and £6.99 for express.
Just go to the return page and follow the instructions. In there you can register your return and print a prepaid return label. Pack the product nicely in the same package or in something similar you got at home, paste the return label on the package and drop it off at your nearest drop off location.
As soon as the return is treated at our warehouse we will process the refund or exchange straight away :)
Log in to your account and in "My orders" section you will find "Track Order" buttons below each order number. Be aware, this button appears only where the order has been dispatched.
Orders placed before 3pm are as a rule shipped the same day (except for weekends and public and bank holidays). If an order is placed after 3pm on a Friday or before a bank holidays, it will be shipped the following working day.
We're really sorry to hear about your product but of course we'll have to look in to that!
Please proceed a return request and go to the return page. In there you can register your return and print a prepaid return label.